Return and Exchange Policy

At Luxury Boutique Hotels, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and exchange policy below.

1. Eligibility for Returns and Exchanges

• You may return or exchange items within of receiving your order.
• Items must be in their original condition, unused, and in the original packaging.

2. Non-Returnable Items

• Certain items are non-returnable, including:
  • Custom or personalized orders.
  • Sale items or clearance products.
  • Gift cards.

3. Initiating a Return or Exchange

• To initiate a return or exchange, please contact our customer service team at .
• Provide your order number and the reason for the return or exchange.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over  to ensure they are returned safely.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 

6. Exchanges

• For exchanges, we will process your new item upon receiving the returned item.
• If you need to exchange for a different size or color, please mention this in your return request.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within  of receiving the item.
• We will arrange for a replacement or refund at no cost to you.

8. Changes to the Policy

• We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.